EatNow app review
Good points
You can get alcohol delivered
Bad points
Cannot cancel order in-app
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Recommended
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As of June 2019, we cannot recommend any food delivery services due to the ongoing legal investigations.
- No
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Food outlet availability score
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We entered a delivery address in a Sydney suburb known for its broad food options, and another in Cairns. Then, we counted the number of results within the service's search proximity. More results equal a higher score. Counted on 16th April, 2019.
- 72%
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Overall score
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The overall score is made up of Ease of use (50%), Proximity search results (30%), Delivery (10%) and Special dietary search results (10%).
- 75%
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Regional search results
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The total number of food outlets found on the service during our Cairnes proximity test. Counted on 16th April, 2019.
- 11
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Ease of use score
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We assess difficulty involved in setting up an account, browsing for a meal and placing an order. This includes the user interface, and amount of information provided about each restaurant and their menu.
- 72%
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City search results
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The total number of food outlets found on the service during our Marrickville, Sydney proximity test. Counted on 16th April, 2019.
- 190
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Order tracking score
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We ordered the same meal from a restaurant that offered ordering and delivery through every app on test. We did this in order to assess information, features and functions that the app provides after you order a meal, such as ETA and live tracking. We also noted whether or not you can cancel the order in-app.
- 60%
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Special diet score
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We enter a delivery address in a suburb adjacent to Sydney CBD, and note whether the service offers cuisine filters based on special dietary requirements, and can connect with related food outlets. Counted on 16th April, 2019.
- 100%
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Payment
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Payment methods accepted by the food delivery service.
- Visa, MC, Amex, PayPal, Cash on delivery
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Cancel order in app
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Can you cancel your order in the app, without having to call the food outlet.
- No
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Delivery fee
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Does the service charge a delivery fee? Note, the amount varies between services and is influenced by the size of the order.
- Yes
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Web portal
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Service website.
- eatnow.com.au
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Live track order
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Can you live track delivery progress in the app after ordering a meal. Note, MenuLog only supports this feature when the service sends one of its drivers (as opposed to using restaurant staff).
- No
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Android
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Is an Android app available.
- Yes
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iOS
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Is an iOS app available.
- Yes
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Minimum spend
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Is there a minimum order spend.
- Depends on restaurant
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User comments
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Can you comment on the food quality and delivery after the order has arrived.
- Yes
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User feedback system (rating)
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Can you leave feedback about the food and delivery service once your order arrives. This is typically a star-rating system
- Yes
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Alcohol delivery
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Does the service offer alcohol delivery.
- Yes
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Kosher
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Does the service have a Kosher food search filter and access to related food outlets.
- Yes
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Meal images
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Does the service have pictures of the food.
- No
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Pickup option
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Can you pick up your meal rather than opting for delivery?
- Yes
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Vegan
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Does the service have a vegan food search filter and access to related food outlets.
- Yes
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Halal
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Does the service have a Halal food search filter and access to related food outlets.
- Yes
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Late night filter
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Does the service have a late night trading food search filter.
- No
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Gluten free
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Does the service have a gluten free food search filter and access to related food outlets.
- Yes
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Vegetarian
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Does the service have a vegetarian food search filter and access to related food outlets.
- Yes