Simply Energy is available in New South Wales, Victoria, South Australia, Queensland (energy only) and Western Australia (gas only).

CHOICE expert rating: 63% (average 67%)
Green electricity score: 26% (average 49%)
Complaints score: 98% (average 98%)
Call response score: 77% (average 61%)

Natural gas: 58%
Nuclear: 11%
Coal: 8%
Other non-renewable energy sources: 5%
Hydro: 19%
Wind: 5%
Solar: 2%
Other renewable energy sources: 1%

Green Electricity score

This score is based on the company's Green Electricity Guide star rating.

Complaints score

This score is based on the number of complaints measured as a proportion against the number of customers. The higher the percentage, the better. Data via the Australian Energy Regulator – updated annually.

Call response score

This score is based on how likely the retailer is to answer a call within 30 seconds. The higher the percentage, the better. Data via the Australian Energy Regulator – updated annually.

July 2021 – Simply Energy hit with $2.5m fine after sales contractors allegedly impersonated customers in scam – An Australian energy company has been fined $2.5m after two external door-to-door sales agents allegedly used false names and made-up accents to switch customers to new contracts without their consent.

July 2021 – Hundreds caught up in alleged 'phoney accent' energy switch – Simply Energy has paid penalties totalling $2.5 million after two external door-to-door sales agents allegedly used phoney accents and fake names to switch hundreds of customers to new energy contracts without their consent.

October 2020 – Infrastructure Capital Group To Acquire A Majority Interest In Australian Renewable Energy Trust – Infrastructure Capital Group, a leading Australian infrastructure manager, with around $2.5bn of equity under management, is pleased to announce its Australian Renewables Income Fund ("ARIF") has agreed to acquire a 75% interest in the Australian Renewable Energy Trust ("ARET").

May 2020 – The Media Store wins the Simply Energy account – Energy retailer Simply Energy has appointed independent media agency The Media Store as a new agency partner.

April 2020 – Coronavirus energy bill relief on its way to Australian households – Australians have one less bill to worry about this month as energy providers roll out new coronavirus support measures for customers facing hardship.

February 2020 – Simply Energy advances the digital enablement of their business - Simply Energy, the Australian retail arm of ENGIE group, has signed an agreement with Hansen Technologies to augment the energy retailer's existing platform.

November 2019 – Simply Energy, The Smith Family supporting disadvantaged SA youth – Simply Energy is giving back in South Australia - one of its "stronghold states" - through ongoing support of The Smith Family's Learning for Life program.  

October 2019 – Pubs clinch state-wide renewable energy deal to cut electricity bills – A ground-breaking deal between a brewing giant and one of the world's biggest energy generators is poised to slash energy costs for up to 300 pubs across NSW. 

April 2019 – Home solar energy trading platform coming near you after funding boost – An online marketplace designed to let households trade their excess solar power has received the backing of the government renewable energy agency.