Locality Planning Energy (LPE) primarily operates in Queensland, although it does service some locations in New South Wales as well. It sells electricity to just under 25,000 households.
On this page:
- Which states does Locality Planning Energy supply?
- CHOICE Expert Rating on Locality Planning Energy
- CHOICE verdict on Locality Planning Energy
- Locality Planning Energy's energy sources
Locality Planning Energy (LPE) is an Australian-owned company with offices and a call centre in Maroochydore, Queensland. Established in 2014, while it currently operates in Queensland and a few parts of New South Wales, LPE intends to expand operations nationwide.
In addition to embedded networks, LPE promotes home solar and shared solar through its Solar Bank program. This involves installing a solar battery to reduce customer dependence on the grid. Customers can also earn financial rewards (feed-in tariffs) for selling excess solar battery power back to LPE.
It also has the Solar for Strata program, which is a shared solar initiative for apartments and townhouses. LPE funds, supplies and maintains the solar system so there are no upfront costs for the body corporate or residents.
Contact details for Locality Planning Energy
- localityenergy.com.au
- 1800 040 168
CHOICE Expert Rating on Locality Planning Energy
CHOICE verdict on Locality Planning Energy
Environmental
- LPE has active support for household solar and feed-in tariff rewards for customers.
- The Solar for Strata program helps bring solar to townhouses and apartment blocks.
- LPE buys energy from the open market where coal still dominates and as a result, has no clear plans to end coal use by 2030.
- It has not taken an active stance on strong climate policy.
Customer service
- 49 (0.2%) of LPE's customers lodged complaints against the company in 2021–22.
- 45% of calls made to LPE are answered within 30 seconds.
- The average wait time for a call is 72 seconds.
- 6.2% of callers hang up before their call is answered according to 2021–22 AER customer service data.
- LPE was fined by the ACCC in 2020 for contravening the Electricity Retail Code. It failed to include required information in some promotional material.
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