This score is based on the experiences of more than 5000 survey respondents who bought appliances or electrical products from retailers in Australia in the past 12 months.

These scores will differ based on what you see instore or online.

Which stores do people consider the best value, either instore or online, across the various options in Australia?

This score refers to the customer service you get instore only, not online.

This score refers to delivery either through an online order or through an instore order.

This score refers to the after-sales service customers experience, whether instore or online.

This score refers to how easy it is to use the retailer's website when making a purchase.

This score is based on the number of options the online vendor gives you to pay.

This score looks at what the returns process is like when you have to return a product you bought online.