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Supermarkets

Friendly Grocer supermarket chain review

CHOICE Score

67%

What is the CHOICE Score

CHOICE Score

This is the overall score based on our taste test results.

Test Results Test Results

Specs Specifications

Recommended View more details.

We recommend supermarket chains that receive an overall satisfaction score of more than 75%.

Range of products and brands available score View more details.

Based on shoppers' rating (results refer to instore, not online). For scoring details see 'How we survey'.

63%
Value for money score View more details.

Based on shoppers' rating. For scoring details see 'How we survey'.

54%
Helpfulness of staff score View more details.

Based on shoppers' rating. For scoring details see 'How we survey'.

73%
Percentage would recommend View more details.

The percentage of survey respondents that shop at this supermarket who would recommend it to a friend.

82%
Ease of use of shopping trolleys and baskets score View more details.

Based on shoppers' rating. For scoring details see 'How we survey'.

67%
Amount and availability of specials and discounts score View more details.

Based on shoppers' rating. For scoring details see 'How we survey'.

54%
Ease of parking score View more details.

Based on shoppers' rating. For scoring details see 'How we survey'.

74%
Clarity of signage showing unit pricing score View more details.

Based on shoppers' rating. For scoring details see 'How we survey'.

60%
Availability of staff when you need assistance score View more details.

Based on shoppers' rating. For scoring details see 'How we survey'.

71%
Stock turnover score View more details.

Based on shoppers' rating. For scoring details see 'How we survey'.

64%
Ease of locating items you want score View more details.

Based on shoppers' rating. For scoring details see 'How we survey'.

71%
Product availability score View more details.

Based on shoppers' rating. For scoring details see 'How we survey'.

65%
Store appearance and layout score View more details.

Based on shoppers' rating. For scoring details see 'How we survey'.

63%
Speed of checkout score View more details.

Based on shoppers' rating. For scoring details see 'How we survey'.

75%
CHOICE Score View more details.

We ask survey respondents to rate their overall shopping experience in their supermarket(s) on a 7-point scale ranging from 'excellent' to 'terrible'. We convert these numbers to a percentage score and report this as the overall score for customer satisfaction.

67%
Availability of your preferred type of checkout score View more details.

Based on shoppers' rating. For scoring details see 'How we survey'.

63%
Quality of supermarket own brand products score View more details.

Based on shoppers' rating. For scoring details see 'How we survey'.

59%
Opening hours score View more details.

Based on shoppers' rating. For scoring details see 'How we survey'.

70%
Ease of using self-service checkout score View more details.

Based on shoppers' rating. For scoring details see 'How we survey'.

42%
Quality of fresh produce score View more details.

Based on shoppers' rating. For scoring details see 'How we survey'.

69%
Availability of locally produced food products score View more details.

Based on shoppers' rating. For scoring details see 'How we survey'.

72%
Number of stores View more details.

The number of retail stores operated under this supermarket brand.

>240
Store locations View more details.

The states or territories where this chain has stores.

Qld, NSW, ACT, Vic
More products in this test

  • Coles supermarket chain

    CHOICE EXPERT RATING
    69% View more details.

    We ask survey respondents to rate their overall shopping experience in their supermarket(s) on a 7-point scale ranging from 'excellent' to 'terrible'. We convert these numbers to a percentage score and report this as the overall score for customer satisfaction.

  • Woolworths supermarket chain

    CHOICE EXPERT RATING
    71% View more details.

    We ask survey respondents to rate their overall shopping experience in their supermarket(s) on a 7-point scale ranging from 'excellent' to 'terrible'. We convert these numbers to a percentage score and report this as the overall score for customer satisfaction.

  • FoodWorks supermarket chain

    CHOICE EXPERT RATING
    72% View more details.

    We ask survey respondents to rate their overall shopping experience in their supermarket(s) on a 7-point scale ranging from 'excellent' to 'terrible'. We convert these numbers to a percentage score and report this as the overall score for customer satisfaction.
Member reviews

Average rating

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We at CHOICE acknowledge the traditional custodians of this land on which we work, and pay our respects to the First Nations people of this country. CHOICE supports the First Nations people's Uluru Statement from the Heart.

In our role as a consumer advocate, CHOICE may publish opinions of the general insurance market, with the intention of improving general insurance for Australian consumers. In addition, ACA Insight Pty Ltd (AFSL 550139) (ACA Insight), owned by CHOICE, provides any general advice on general insurance products. This advice does not take into account your objectives, financial situation or needs. Consider the appropriateness of the advice before acting on it. Read the Product Disclosure Statement relating to any insurance product before making a decision to buy it.