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Real Insurance Top (strata owners) policy

Sum insured policy. Provided by Hollard. Available in ACT, NSW, Qld, SA, Tas, Vic & WA.

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CHOICE Expert Rating

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What is the CHOICE Expert Rating?

CHOICE Expert Rating

This is the product's overall performance score, based on assessments conducted by our industry experts.

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Recommended View more details.

These were chosen because they include standout features – such as cover for accidental damage, contents in the open air or under-insurance safety nets – and because they offer good value for money based on our survey. Check the policy details to make sure they're right for you.

CHOICE Expert Rating View more details.

This overall score is made up of product features (60%) and price (40%).

Cover score View more details.

The score is made up of property valuation (15%), insured event cover (25%), legal liability cover (10%), claiming (10%), portable contents cover (10%) and additional features (30%).

Price score View more details.

The higher the percentage score, the cheaper the policy compared to other products. This score is across all policies Australia wide, but premiums can differ a lot, depending on where you live. Check the $ sign price rating for your region or state to find a closer price indication for your home. "N/A" means the insurer doesn't operate here, or doesn't participate in the premium sharing program we use to collect pricing data.

Satisfaction score View more details.

We surveyed customers to ask them about their overall experience with the insurer. This score represents the percentage of people who rated their experience as above average or excellent. Percentages with an asterisk* had fewer than 30 respondents, so they should be taken as indicative only. N/A means there was no result for that insurer.

N/A
Insurer
Real Insurance
Policy
Top (strata owners)
Owner type View more details.

To get the right cover, choose whether own a strata property or rent your home.

Strata owners
Provider View more details.

The company that issues your insurance and in most cases handles the claims.

The Hollard Insurance Company Pty Ltd
Contents cover View more details.

The sum insured is the maximum amount your insurer will pay to replace your contents. If a policy has an underinsurance safety net (also called "gap cover"), the insurer will pay a percentage above your sum insured if necessary.

Nominate a sum insured for your contents
Renters liability View more details.

Cover for when you're liable for accidental damage to the home you rent, e.g. from a kitchen fire or overflowing laundry tub.

N/A
Legal liability View more details.

Cover for when a member of your household is responsible for damage to or loss of another's property, or another person's injury or death (caused by an accident).

• Up to $20 million
• Cover for people named on the policy, plus their family members living with them
• Cover for incidents in Australia
Pay-by-the-month charge View more details.

A tick means this insurer doesn't charge a fee for paying monthly. A cross means this insurer imposes an extra administration fee for paying monthly. This is sometimes described as a discount for paying annually, but it amounts to the same thing.

No
ACT price comparison View more details.

The fewer dollar signs, the cheaper the policy compared to other products available in the territory. N/A means the insurer doesn't operate here, or doesn't participate in the premium sharing program we use to collect pricing data.

$$
NSW price comparison View more details.

The fewer dollar signs, the cheaper the policy compared to other products available in the state. N/A means the insurer doesn't operate here, or doesn't participate in the premium sharing program we use to collect pricing data.

$$
NT price comparison View more details.

The fewer dollar signs, the cheaper the policy compared to other products available in the territory. N/A means the insurer doesn't operate here, or doesn't participate in the premium sharing program we use to collect pricing data.

N/A
North Queensland price comparison View more details.

North Queensland means north of the Tropic of Capricorn. The fewer dollar signs, the cheaper the policy compared to other products available in the region. N/A means the insurer doesn't operate here, or doesn't participate in the premium sharing program we use to collect pricing data.

N/A
South Queensland price comparison View more details.

South Queensland means south of the Tropic of Capricorn. The fewer dollar signs, the cheaper the policy compared to other products available in the region. N/A means the insurer doesn't operate here, or doesn't participate in the premium sharing program we use to collect pricing data.

$$
SA price comparison View more details.

The fewer dollar signs, the cheaper the policy compared to other products available in the state. N/A means the insurer doesn't operate here, or doesn't participate in the premium sharing program we use to collect pricing data.

$$$
Tasmania price comparison View more details.

The fewer dollar signs, the cheaper the policy compared to other products available in the state. N/A means the insurer doesn't operate here, or doesn't participate in the premium sharing program we use to collect pricing data.

$$$
Victoria price comparison View more details.

The fewer dollar signs, the cheaper the policy compared to other products available in the state. N/A means the insurer doesn't operate here, or doesn't participate in the premium sharing program we use to collect pricing data.

$
WA price comparison View more details.

The fewer dollar signs, the cheaper the policy compared to other products available in the state. N/A means the insurer doesn't operate here, or doesn't participate in the premium sharing program we use to collect pricing data.

$$
Accidental damage View more details.

Cover for accidental damage to insured items at the home.

Yes
Fire View more details.

Cover for damage caused by fire and its by-products (smoke, soot, ash, etc). Waiting periods for bushfire may apply, unless you are switching from another policy with equivalent cover with no change in sum insured.

Covers fire, bushfire and application of heat where there is no flame
Explosion View more details.

In some policies the actual exploding object is not covered.

Yes
Theft View more details.

Cover for theft or burglary from your home. Most insurers require you to make a police report.

• Covers theft
• No cover for theft from homes not sufficiently furnished for normal living purposes or common property/unenclosed car space at multi-residency site
• No cover for theft by residents or someone at the site with consent of residents
Flood View more details.

Flood as per the standard industry-wide definition. Waiting periods may apply unless you're switching from another policy with equivalent cover with no change in sum insured.

Yes
Storm and cyclone View more details.

Waiting periods may apply unless you're switching from another policy with equivalent cover with no change in sum insured.

Yes
Earthquake View more details.

Earthquake cover often comes with an additional excess of $300 or more. Check your PDS for details.

Yes
Tsunami View more details.

Products that cover tsunami usually include it under earthquake cover, and often comes with an additional excess of $300 or more. Check your PDS for details.

Yes
Action of the sea View more details.

This usually covers the normal movements of the sea, including damage from king high tides, water erosion, etc.

No
Storm surge View more details.

Where the sea level rises as a result of a storm. You may also have to claim for storm damage or flood for this to be covered. Some insurers only cover in the event of a cyclone. If this is important cover for you, check the PDS.

No
Vandalism View more details.

May also be called malicious damage. Some insurers also classify riot as a separate event.

Yes
Impact damage View more details.

Cover if a tree falls on your house or a car crashes into your front room, for example. Some insurers that cover animal damage do so under this event.

Yes
Animal damage View more details.

This cover often comes with a range of exclusions – insect damage or damage caused by your pets typically isn't covered, for example.

&#149; Covers damage caused by animals<br>&#149; No cover for damage caused by animals kept in building/on site chewing, scratching, soiling or tearing<br>&#149; No cover for damage caused by birds, vermin, wildlife or insects (including termites)
Escape of liquid View more details.

From pipes, tanks, pools, spas, baths/basins, aquariums, waterbeds etc. Excludes faulty workmanship or leaks that cause damage over time.

Yes
Breakage View more details.

Damage to easily broken objects like mirrors. Not to be confused with accidental damage, which is a broader level of cover.

Yes
Out-of-hours claiming View more details.

The easiest ways to begin a claim outside business hours. All insurers have a phone line you can call during the day, and some insurers still have in-branch claiming.

Online and 24/7 phone
How the insurer can settle your claim View more details.

Insurers will settle your claim in one of three ways.

• Repair damaged items
• Replace damaged items
• Pay you the item's replacement value, up to your sum insured or other sublimits
Cash settlement View more details.

How much will you get in a cash settlement? How a cash payout is calculated can depend on whether you request it or the insurer offers it. Non-cash alternatives might include gift cards, pre-paid debit cards, store credit, etc. Customer cost: The insurer will pay what it will reasonably cost you to repair/replace your contents. Insurer cost: The insure will pay what it would cost them. This offer may take into account trade discounts the insurer can access, leaving you out of pocket.

• Customer cost if insurer offers cash
• Insurer cost if you ask for cash (may be less than retail cost)
New for old contents replacement View more details.

All insurers promise to replace contents with equivalent new items, although some policies have exceptions.

Yes (excludes clothing, shoes and linen out of use/stored away and computers over 4 years old)
Cover for unlisted portable contents View more details.

Many insurers will cover a limited range of items for accidental loss or damage away from home.

• Covers some items for accidental loss/damage
• No cover for disappearance when cause cannot be established
• Choose overall limit from $2500–$5000
• Up to $1000 per item
• Covered anywhere in Australia
• $100 excess
• Optional
Optional cover for specially listed valuables View more details.

For an extra premium you can insure individual portable valuables against accidental loss or damage, both at and away from home. Individually listed items are insured for their replacement value and will be shown on your certificate of insurance.

• Cover for accidental loss/damage
• No cover for disappearance when cause cannot be established
• Covered anywhere in Australia
• $100 excess
Contents in the open air View more details.

Open air usually includes any area on your property that is exposes to the elements, but may also include unlockable areas like a garden shed. Each insurer has different definitions, so check with them for restrictions.

• Up to $8000 overall
• Up to $2000 per item
• No item sublimit for barbecues or garden furniture
Temporary accomodation View more details.

If your home is uninhabitable after an insured event. Some insurers will only pay this benefit if the rent at your new accommodation is more than your current rent. In that case they will only pay the difference, not the full cost.

• Up to 10% sum insured
• Paid on top of sum insured
• Covers temporary accommodation for your family
Emergency storage View more details.

Covers the cost of commercial storage for your undamaged contents, if they are unable to be kept at your home or temporary accommodation after an insured event.

No
Motor burnout View more details.

Cover for burnout of motors that are part of your insured contents, e.g. washing machines. Also called motor fusion.

• Motors up to 10 years or $2000 overall
• Optional
Debris removal View more details.

Cover to remove destroyed contents after an insured event.

• Up to $15000 overall
• Paid on top of sum insured
Keys and locks after break-in View more details.

Cover for replacing locks and re-coding electronic keys after a break-in or theft of the keys. Policies usually stipulate you report the break-in to the police.

Up to $1000 overall
Jewellery View more details.

Cover for unlisted jewellery at the home. If you want a higher level of cover you may be able to specifically list the item. If you need cover away from home, see listed valuables cover above.

• Up to $5000 overall
• Up to $1000 per item or collection
Artworks View more details.

Cover for unlisted works of art. If you want a higher level of cover, you may be able to specifically list individual items.

• Up to $5000 overall
• Up to $1000 per item or collection
• Limit combined with collections
Collections (e.g. stamps, coins) View more details.

Cover for unlisted collections like coins and stamps. If you want a higher level of cover, see listed valuables cover above. In some cases cover may depend on the type of collection, so check the PDS.

• Up to $5000 overall
• Up to $1000 per item or collection
• Limit combined with artworks
Digital media View more details.

Cover for contents such as digital media, software, and storage (e.g. discs, drives).

• Up to $5000 overall
• Up to $1000 per item
Spoiled food View more details.

Cover for food (and sometimes medication) that spoils if your fridge/freezer stops working. Typically you won't pay the full excess unless it is as a result of an insured event (in which case you'll probably be claiming for other damages).

• Up to $1000 overall
• Cover for failure of public electricity supply
• Optional cover for motor burnout
Visitors' contents View more details.

Cover for your visitors' belongings if they are lost or damaged in an insured event. Standard exclusions and restrictions will apply.

Up to $1000 overall
Pet cover View more details.

Some policies will cover your vet bills in certain circumstances.

No
Permanent fixtures View more details.

For strata owners, does the policy cover 'permanent fixtures' like floorboards, air conditioners etc

• Up to sum insured overall
• Covers fixtures not insurable by body corporate
Overlapping cover at a new house View more details.

Let your insurer know you're moving house and they may cover your contents at both properties during the moving process.

Up to 14 days cover at both addresses
Cover for contents while moving house View more details.

Cover while moving your contents to a new home. Usually only covers your contents while they're in the moving truck, not while you're loading in or out.

• Up to 20% contents sum insured overall
• Cover for overturning of removal vehicle, collision and fire
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