National Seniors Home & Contents policy
Sum insured policy. Provided by Allianz.
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Recommended
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These were chosen because they include standout features – such as cover for accidental damage, contents in the open air or under-insurance safety nets – and because they offer good value for money based on our survey. Check the policy details to make sure they're right for you.
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CHOICE Expert Rating
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The overall score is made up of product features (60%) and price (40%).
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Features score
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The score is made up of property valuation (15%), insured event cover (25%), legal liability cover (5%), claiming (10%), portable contents cover (10%) and additional features (35%).
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Satisfaction score
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We surveyed customers to ask them about their overall experience with the insurer. This score represents the percentage of people who rated their experience as above average or excellent. N/A means there was no result for that insurer. This score does not contribute to the CHOICE Expert Rating.
- N/A
- Insurer
- National Seniors
- Policy
- Home & Contents
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Underwriter
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The company that issues your insurance and in most cases handles the claims.
- Allianz Australia Insurance Limited
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Building cover
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Your sum insured amount is the maximum amount your insurer will pay to repair or replace your building. You should set it to the cost of replacing all of your belongings. If a policy has an underinsurance safety net (also called "gap cover") the insurer will pay a percentage above your sum insured if necessary. A total building replacement policy doesn't use a sum insured - you simply get your building totally replaced.
- Nominate a sum insured for your building
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Contents cover
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The sum insured is the maximum amount your insurer will pay to replace your contents. You should set it to the cost of replacing all of your belongings. If a policy has an underinsurance safety net (also called "gap cover") the insurer will pay a percentage above your sum insured if necessary.
- Nominate a sum insured for your contents
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Legal liability
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Cover for when a member of your household is responsible for damage to or loss of another's property, or another person's injury or death. Building insurance usually covers you at home, while contents insurance covers you away from home.
- Up to $20 million
Cover for people named on the policy, plus their family members living with them
Cover for incidents worldwide -
Pay-by-the-month charge
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Does this insurer impose an extra administration fee for paying monthly? This is sometimes described as a discount for paying annually, but it amounts to the same thing.
- No
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ACT price comparison
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The fewer dollar signs, the cheaper the policy compared to other products available in the territory. "N/A" means the insurer doesn't operate here, or doesn't participate in the premium sharing program we use to collect pricing data.
- $$
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NSW price comparison
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The fewer dollar signs, the cheaper the policy compared to other products available in the state. "N/A" means the insurer doesn't operate here, or doesn't participate in the premium sharing program we use to collect pricing data.
- $$
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NT price comparison
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The fewer dollar signs, the cheaper the policy compared to other products available in the territory. "N/A" means the insurer doesn't operate here, or doesn't participate in the premium sharing program we use to collect pricing data.
- $$$
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North Queensland price comparison
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North Queensland means north of the Tropic of Capricorn. The fewer dollar signs, the cheaper the policy compared to other products available in the region. "N/A' means the insurer doesn't operate here, or doesn't participate in the premium sharing program we use to collect pricing data.
- $$
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South Queensland price comparison
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South Queensland means south of the Tropic of Capricorn. The fewer dollar signs, the cheaper the policy compared to other products available in the region. "N/A" means the insurer doesn't operate here, or doesn't participate in the premium sharing program we use to collect pricing data.
- $$$
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SA price comparison
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The fewer dollar signs, the cheaper the policy compared to other products available in the state. "N/A" means the insurer doesn't operate here, or doesn't participate in the premium sharing program we use to collect pricing data.
- $$$$
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Tasmania price comparison
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The fewer dollar signs, the cheaper the policy compared to other products available in the state. "N/A" means the insurer doesn't operate here, or doesn't participate in the premium sharing program we use to collect pricing data.
- $$$
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Victoria price comparison
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The fewer dollar signs, the cheaper the policy compared to other products available in the state. "N/A" means the insurer doesn't operate here, or doesn't participate in the premium sharing program we use to collect pricing data.
- $$$
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WA price comparison
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The fewer dollar signs, the cheaper the policy compared to other products available in the state. "N/A" means the insurer doesn't operate here, or doesn't participate in the premium sharing program we use to collect pricing data.
- $$$$
- Available in the ACT
- Yes
- Available in South Australia
- Yes
- Available in Tasmania
- Yes
- Available in Victoria
- Yes
- Available in the NT
- Yes
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Available in Western Australia
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North WA means north of the Tropic of Capricorn.
- Yes
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Available in Queensland
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North Queensland means north of the Tropic of Capricorn.
- Yes
- Available in NSW
- Yes
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Accidental damage
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Cover for accidental damage to your building and/or insured items at the home.
- Optional
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Fire
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Cover for damage caused by fire and its by-products (smoke, soot, ash, etc). Waiting periods for bushfire may apply, unless you are switching from another policy with equivalent cover with no change in sum insured.
- Covers fire, smoke, bushfire and grassfire
Accidental damage option covers scorching/melting -
Explosion
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In some policies the actual exploding object is not covered.
- Yes
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Theft
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Cover for theft or burglary from your home. Most insurers require you to make a police report.
- Covers theft, burglary, attempted theft and attempted burglary
No cover for theft by residents, people employed at the home, people invited into the home or people acting with the insured's consent
Up to $500 for security firm callout -
Breakage
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Damage to easily broken objects like mirrors. Not to be confused with accidental damage, which is a broader level of cover.
- Yes
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Escape of liquid
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From pipes, tanks, pools, spas, baths/basins, aquariums, waterbeds etc. Excludes faulty workmanship or leaks that cause damage over time.
- Yes
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Impact damage
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Cover if a tree falls on your house or a car crashes into your front room, for example. Some insurers that cover animal damage do so under this event.
- Yes
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Vandalism
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May also be called "malicious damage". Some insurers also classify "riot" as a separate event.
- Yes
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Flood
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Flood as per the standard industry-wide definition. Waiting periods may apply unless you are switching from another policy with equivalent cover with no change in sum insured.
- Optional
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Storm and cyclone
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Waiting periods may apply unless you are switching from another policy with equivalent cover with no change in sum insured.
- Yes
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Storm surge
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Where the sea level rises as a result of a storm. You may also have to claim for storm damage or flood for this to be covered. Some insurers only cover in the event of cyclone. If this is important cover for you, check the PDS.
- No
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Action of the sea
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This usually covers the normal movements of the sea, including damage from king high tides, water erosion, etc.
- No
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Earthquake
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Earthquake cover often comes with an additional excess of $300 or more. Check your PDS for details.
- Yes
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Tsunami
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Products that cover tsunami usually include it under earthquake cover, and often comes with an additional excess of $300 or more. Check your PDS for details.
- Yes
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Animal damage
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This cover often comes with a range of exclusions - insect damage or damage caused by your pets typically isn't covered, for example.
- Yes
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Out-of-hours claiming
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The easiest ways to begin a claim outside business hours. All insurers have a phone line you can call during the day, and some insurers still have in-branch claiming.
- Online and 24/7 phone
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How the insurer can settle your claim
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Insurers will settle your claim in one of three ways.
- Repair damaged property
Replace damaged property
Pay you the property's replacement value, up to your sum insured or other sublimits -
Cash settlement for building claims
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How much will you get in a cash settlement? How a cash payout is calculated can depend on whether you request it or the insurer offers it. Customer cost: The insurer will pay what it will reasonably cost you to repair/replace your property. Insurer cost: The insure will pay what it would cost them. This offer may take into account trade discounts the insurer can access, leaving you out of pocket.
- Customer cost
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Cash settlement for contents claims
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How much will you get in a cash settlement? How a cash payout is calculated can depend on whether you request it or the insurer offers it. Non-cash alternatives might include gift cards, pre-paid debit cards, store credit, etc. Customer cost: The insurer will pay what it will reasonably cost you to repair/replace your contents. Insurer cost: The insurer will pay what it would cost them. This offer may take into account trade discounts the insurer can access, leaving you out of pocket.
- Customer cost
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New for old contents replacement
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All insurers promise to replace contents with equivalent new items, although some policies have exceptions.
- Yes (excludes mobile phones and tablets (may be replaced with refurbished model))
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Motor burnout
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Cover for burnout of motors that are part of your building, eg automatic garage doors or air conditioner units. Motors in contents are also frequently covered, eg washing machines. Also called motor fusion.
- Motors up to 10 years
Optional -
Keys and locks after break-in
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Cover for replacing locks and re-coding electronic keys after a break-in or theft of the keys. Policies usually stipulate you report the break-in to the police.
- Up to $1000 overall
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Gardens and landscaping
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Typically includes trees, shrubs, etc planted in the ground. Lawns are usually excluded. Potted plants are usually defined as contents, and treated separately.
- Up to $5000 overall
No cover for cyclone, flood, rainwater or run-off, storm or tsunami -
Costs to comply with building regulations
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During rebuilding, in the event of total loss.
- Up to $5000 overall
Paid on top of sum insured -
Professional fees
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Cover the cost of professionals such as surveyors, engineers and architects.
- Up to $5000 overall
Paid on top of sum insured -
Mortgage discharge fees
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Fees your bank might charge for early payment of your mortgage in the event of the total loss of your building.
- No
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Debris removal and demolition
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To demolish and remove debris after an insured event. Cover also applies to contents claims unless specified.
- Up to 10% sum insured overall
Paid on top of sum insured -
Temporary accommodation
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If your home is uninhabitable after an insured event.
- Up to 12 months or 10% sum insured
Paid on top of sum insured
Building claims: covers rental accommodation for you and your pets
Contents claims: covers temporary accommodation, mail forwarding, additional gas/electricity costs, rental bonds and removal/storage of undamaged contents
Up to $500 for pet boarding
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Cover for unspecified portable contents
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Cover for unspecified portable items such as jewellery, phones and sporting equipment. Some insurers will cover general contents away from home, while others cover a limited range of items (check the PDS for specifics). You may be covered for accidental loss and damage, on top of the usual list of insured events. In some cases you will pay a reduced excess.
- Covers some items for theft and accidental loss/damage
Choose overall limit from $1000–$7500
Choose limit from $500–$2000 per item
Covered anywhere in Australia, and for up to 120 days in rest of the world
$100 excess
Optional -
Optional cover for individual portable valuables
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For an extra premium you can insure individual portable valuables against accidental loss or damage. Individually listed items are insured for their replacement value and will be shown on your certificate of insurance. Your insurer may require you to list something if it is worth more than the item limit for "unspecified" portable contents. Some insurers will only cover certain items if you specify them, such as phones.
- Cover for theft and accidental loss/damage
Covered anywhere in Australia, and for up to 120 days in rest of the world
$100 excess -
Contents in the open air
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Open air usually includes any area on your property that is exposed to the elements, but may also include unlockable areas like a garden shed. Each insurer has different definitions, so check with them for restrictions.
- Up to $2000 overall
Covers contents intended to be kept outside -
Emergency storage
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Covers the cost of commercial storage for your undamaged contents, if they are unable to be kept at your home or temporary accommodation after an insured event.
- Up to 12 months
Covers moving/storing undamaged contents -
Jewellery
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Limits for unlisted jewellery at the home. If you want a higher level of cover or need cover away from home, see listed valuables cover above.
- Up to $7500 overall
Up to $2500 per item, set or collection -
Artworks
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Cover for unlisted works of art. If you want a higher level of cover, you may be able to specifically list individual items.
- Up to $7500 overall
Up to $2500 per item, set or collection -
Collections (e.g. stamps, coins)
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Cover for unlisted collections (eg coins, stamps). If you want a higher level of cover you may be able to specifically list the collection. In some cases cover may depend on the type of collection, so check the PDS.
- Up to $7500 overall
Up to $2500 per item, set or collection -
Digital media
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Cover for contents such as digital media, software, and storage (e.g. discs, drives).
- Up to $2000 overall
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Spoiled food
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Typically you won't pay the full excess unless it is as a result of an insured event (in which case you'll probably be claiming for other damages).
- Cover for unit failure, escape of refrigerant fumes and failure of public electricity supply
Up to $500 for natural disaster -
Visitors' contents
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Cover for your visitors' belongings if they are lost or damaged in an insured event. Standard exclusions and restrictions will apply.
- Up to $5000 overall
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Pet cover
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Some policies will cover your vet bills in certain circumstances.
- Up to $500 overall
Cover for road accident injury -
Overlapping cover at a new house
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Let your insurer know you're moving house and they may cover your contents at both properties during the moving process.
- Up to 14 days cover at both addresses
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Cover for contents while moving house
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Cover while moving your contents to a new home. Usually only covers your contents while they're in the moving truck, not while you're loading in or out.
- Up to contents sum insured overall
Included in optional accidental damage cover