Apia Contents (strata owners) policy
Sum insured policy. Provided by Suncorp.
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Recommended
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These were chosen because they include standout features – such as cover for accidental damage, contents in the open air or under-insurance safety nets – and because they offer good value for money based on our survey. Check the policy details to make sure they're right for you.
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CHOICE Expert Rating
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This overall score is made up of product features (60%) and price (40%).
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Cover score
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The score is made up of property valuation (15%), insured event cover (25%), legal liability cover (10%), claiming (10%), portable contents cover (10%) and additional features (30%).
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Price score
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The higher the percentage score, the cheaper the policy compared to other products. This score is across all policies Australia wide, but premiums can differ a lot, depending on where you live. Check the $ sign price rating for your region or state to find a closer price indication for your home. "N/A" means the insurer doesn't operate here, or doesn't participate in the premium sharing program we use to collect pricing data.
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Satisfaction score
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We surveyed customers to ask them about their overall experience with the insurer. This score represents the percentage of people who rated their experience as above average or excellent. Percentages with an asterisk* had fewer than 30 respondents, so they should be taken as indicative only. N/A means there was no result for that insurer.
- 83%
- Insurer
- Apia
- Policy
- Contents (strata owners)
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Owner type
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To get the right cover, choose whether own a strata property or rent your home.
- Strata owners
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Provider
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The company that issues your insurance and in most cases handles the claims.
- AAI Limited
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Contents cover
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The sum insured is the maximum amount your insurer will pay to replace your contents. If a policy has an underinsurance safety net (also called "gap cover"), the insurer will pay a percentage above your sum insured if necessary.
- Nominate a sum insured for your contents
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Legal liability
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Cover for when a member of your household is responsible for damage to or loss of another's property, or another person's injury or death (caused by an accident).
- Up to $20 million
Cover for people named on the policy, plus their family members living with them
Cover for incidents in Australia and New Zealand -
Pay-by-the-month charge
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Does this insurer impose an extra administration fee for paying monthly? This is sometimes described as a discount for paying annually, but it amounts to the same thing.
- No
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ACT price comparison
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The fewer dollar signs, the cheaper the policy compared to other products available in the territory. N/A means the insurer doesn't operate here, or doesn't participate in the premium sharing program we use to collect pricing data.
- $
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NSW price comparison
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The fewer dollar signs, the cheaper the policy compared to other products available in the state. N/A means the insurer doesn't operate here, or doesn't participate in the premium sharing program we use to collect pricing data.
- $
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NT price comparison
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The fewer dollar signs, the cheaper the policy compared to other products available in the territory. N/A means the insurer doesn't operate here, or doesn't participate in the premium sharing program we use to collect pricing data.
- $
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North Queensland price comparison
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North Queensland means north of the Tropic of Capricorn. The fewer dollar signs, the cheaper the policy compared to other products available in the region. N/A means the insurer doesn't operate here, or doesn't participate in the premium sharing program we use to collect pricing data.
- $
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South Queensland price comparison
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South Queensland means south of the Tropic of Capricorn. The fewer dollar signs, the cheaper the policy compared to other products available in the region. N/A means the insurer doesn't operate here, or doesn't participate in the premium sharing program we use to collect pricing data.
- $$
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SA price comparison
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The fewer dollar signs, the cheaper the policy compared to other products available in the state. N/A means the insurer doesn't operate here, or doesn't participate in the premium sharing program we use to collect pricing data.
- $
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Tasmania price comparison
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The fewer dollar signs, the cheaper the policy compared to other products available in the state. N/A means the insurer doesn't operate here, or doesn't participate in the premium sharing program we use to collect pricing data.
- $$
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Victoria price comparison
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The fewer dollar signs, the cheaper the policy compared to other products available in the state. N/A means the insurer doesn't operate here, or doesn't participate in the premium sharing program we use to collect pricing data.
- $
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WA price comparison
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The fewer dollar signs, the cheaper the policy compared to other products available in the state. N/A means the insurer doesn't operate here, or doesn't participate in the premium sharing program we use to collect pricing data.
- $
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Accidental damage
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Cover for accidental damage to insured items at the home.
- No
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Fire
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Cover for damage caused by fire and its by-products (smoke, soot, ash, etc). Waiting periods for bushfire may apply, unless you are switching from another policy with equivalent cover with no change in sum insured.
- Covers fire; bushfire and heat, ash, soot or smoke from fire within 100m of address
After bushfire, up to $1000 for cleaning fire retardant off building and replacing water contaminated by fire retardant or used to limit spread of fire -
Explosion
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In some policies the actual exploding object is not covered.
- Yes
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Theft
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Cover for theft or burglary from your home. Most insurers require you to make a police report.
- Covers theft and burglary
Covers theft from fully enclosed private garages
No cover for theft by residents, someone entering home from common property without signs of forced entry or someone at site with consent -
Flood
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Flood as per the standard industry-wide definition. Waiting periods may apply unless you're switching from another policy with equivalent cover with no change in sum insured.
- Yes
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Storm and cyclone
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Waiting periods may apply unless you're switching from another policy with equivalent cover with no change in sum insured.
- Yes
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Earthquake
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Earthquake cover often comes with an additional excess of $300 or more. Check your PDS for details.
- Yes
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Tsunami
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Products that cover tsunami usually include it under earthquake cover, and often comes with an additional excess of $300 or more. Check your PDS for details.
- Yes
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Action of the sea
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This usually covers the normal movements of the sea, including damage from king high tides, water erosion, etc.
- No
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Storm surge
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Where the sea level rises as a result of a storm. You may also have to claim for storm damage or flood for this to be covered. Some insurers only cover in the event of a cyclone. If this is important cover for you, check the PDS.
- Yes
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Vandalism
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May also be called malicious damage. Some insurers also classify riot as a separate event.
- Yes
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Impact damage
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Cover if a tree falls on your house or a car crashes into your front room, for example. Some insurers that cover animal damage do so under this event.
- Yes
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Animal damage
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This cover often comes with a range of exclusions – insect damage or damage caused by your pets typically isn't covered, for example.
- Yes
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Escape of liquid
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From pipes, tanks, pools, spas, baths/basins, aquariums, waterbeds etc. Excludes faulty workmanship or leaks that cause damage over time.
- Yes
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Breakage
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Damage to easily broken objects like mirrors. Not to be confused with accidental damage, which is a broader level of cover.
- Yes
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Out-of-hours claiming
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The easiest ways to begin a claim outside business hours. All insurers have a phone line you can call during the day, and some insurers still have in-branch claiming.
- Online and 24/7 phone
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How the insurer can settle your claim
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Insurers will settle your claim in one of three ways.
- Repair damaged items
Replace damaged items
Pay you the item's replacement value, up to your sum insured or other sublimits -
Cash settlement
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How much will you get in a cash settlement? How a cash payout is calculated can depend on whether you request it or the insurer offers it. Non-cash alternatives might include gift cards, pre-paid debit cards, store credit, etc. Customer cost: The insurer will pay what it will reasonably cost you to repair/replace your contents. Insurer cost: The insure will pay what it would cost them. This offer may take into account trade discounts the insurer can access, leaving you out of pocket.
- Customer cost if insurer offers cash
Insurer cost if you ask for cash (may be less than retail cost)
Insurer may offer non-cash alternatives -
New for old contents replacement
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All insurers promise to replace contents with equivalent new items, although some policies have exceptions.
- Yes (excludes cds, dvds and paintings, pictures, works of art, sculptures, ornaments, art objects, collections, sets and memorabilia, antiques)
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Cover for unlisted portable contents
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Many insurers will cover a limited range of items for accidental loss or damage away from home.
- Covers some items for accidental loss/damage
Choose overall limit from $1000–$5000
Up to $1000 per item, collection and set
Up to 30 days for watches and jewellery outside Australia & New Zealand (must be worn or in a safe)
Covered anywhere in Australia and New Zealand
$100 excess
Optional -
Optional cover for specially listed valuables
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For an extra premium you can insure individual portable valuables against accidental loss or damage, both at and away from home. Individually listed items are insured for their replacement value and will be shown on your certificate of insurance.
- Cover for accidental loss/damage
Covered anywhere in Australia and New Zealand
$100 excess -
Contents in the open air
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Open air usually includes any area on your property that is exposes to the elements, but may also include unlockable areas like a garden shed. Each insurer has different definitions, so check with them for restrictions.
- Up to 20% sum insured overall
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Temporary accomodation
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If your home is uninhabitable after an insured event. Some insurers will only pay this benefit if the rent at your new accommodation is more than your current rent. In that case they will only pay the difference, not the full cost.
- Up to 10% sum insured
Paid on top of sum insured
Covers temporary accommodation costs for you and your pets, mail redirection, utility connection fees, relocation costs, rental bond, and lease break fees -
Emergency storage
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Covers the cost of commercial storage for your undamaged contents, if they are unable to be kept at your home or temporary accommodation after an insured event.
- Up to 10% sum insured
Paid on top of sum insured
Covers moving/storing contents -
Motor burnout
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Cover for burnout of motors that are part of your insured contents, e.g. washing machines. Also called motor fusion.
- Up to $2000 overall
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Debris removal
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Cover to remove destroyed contents after an insured event.
- Up to 10% sum insured overall
Paid on top of sum insured -
Keys and locks after break-in
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Cover for replacing locks and re-coding electronic keys after a break-in or theft of the keys. Policies usually stipulate you report the break-in to the police.
- Up to $1000 overall
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Jewellery
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Cover for unlisted jewellery at the home. If you want a higher level of cover you may be able to specifically list the item. If you need cover away from home, see listed valuables cover above.
- Up to 20% sum insured overall
Up to $2000 per item or set -
Artworks
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Cover for unlisted works of art. If you want a higher level of cover, you may be able to specifically list individual items.
- Up to 20% sum insured overall
Up to $2000 per item or set -
Collections (e.g. stamps, coins)
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Cover for unlisted collections like coins and stamps. If you want a higher level of cover, see listed valuables cover above. In some cases cover may depend on the type of collection, so check the PDS.
- Up to $3000 overall
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Digital media
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Cover for contents such as digital media, software, and storage (e.g. discs, drives).
- Up to sum insured overall
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Spoiled food
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Cover for food (and sometimes medication) that spoils if your fridge/freezer stops working. Typically you won't pay the full excess unless it is as a result of an insured event (in which case you'll probably be claiming for other damages).
- Up to $750 overall
Cover for insured events, unit failure, sudden escape of refrigerant fumes and failure of public electricity supply -
Visitors' contents
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Cover for your visitors' belongings if they are lost or damaged in an insured event. Standard exclusions and restrictions will apply.
- Up to 30 days and $2000 overall
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Pet cover
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Some policies will cover your vet bills in certain circumstances.
- Up to $1000 overall
Cover for injury due to motor vehicle impact -
Fixed contents
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For strata owners, does the policy cover fixed contents like floorboards, air conditioners etc
- Up to sum insured overall
Covers fittings not considered part of the building by state law
Covered fixtures include lino, floating wooden floors, ducted/split system air conditioners, spas and wall paint/paper (NSW only) -
Overlapping cover at a new house
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Let your insurer know you're moving house and they may cover your contents at both properties during the moving process.
- Up to 14 days cover at both addresses
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Cover for contents while moving house
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Cover while moving your contents to a new home. Usually only covers your contents while they're in the moving truck, not while you're loading in or out.
- Up to contents sum insured overall
Cover for accident, collision, overturning or theft of removal vehicle; fire and flood