DeLonghi Nespresso Citiz & Milk EN267.BAE review
Capsule home espresso coffee machine. Priced at $349.
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Machine type
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For more on types, see our buying guide. Fully automatic machines (that grind, dose and make the espresso) are covered in a separate report.
- Capsule
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Recommended
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We recommend manual and semi-automatic models with a CHOICE Expert Rating of at least 80% and capsule (pod) machines with a CHOICE Expert Rating of at least 70%, so long as they also score at least 70% for the crucial taste test. We may also consider other important factors including milk frothing.
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CHOICE Expert Rating
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The CHOICE Expert Rating, our overall score, is made up of taste (60%), ease of use (20%), milk frothing ability (15%), and coffee temperature consistency over consecutive cups (5%).
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Taste test score
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Three experts test the espressos in a 'blind' tasting, checking the colour and thickness of the crema (the tan-coloured foam on the top of an espresso), aroma, flavour, mouth-feel (for example, creaminess or wateriness) and aftertaste.
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Ease of use score
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How easy the machines are to use. We try the controls, fill the water tank and the bean hopper, adjust the grinder, make a coffee, and clean inside and out.
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Milk frothing score
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We experiment with each machine to find how it best froths milk, looking for fine, pourable froth. We use what the manufacturer recommends (a milk frother, milk-based capsule or coffee capsule extracted over milk).
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Coffee temperature consistency score
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We measure the consistency of four consecutive coffees for each machine after it warms up.
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Measured heat-up time
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Not scored, but will affect how quickly you can turn out a cup of coffee.
- Time taken to froth 200mL milk
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Shop Ethical rating
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Shop Ethical rates the environmental and social impact of the company (not the product) using independent sources. This rating is not included in our total score. The rating ranks from A (highest) to F (lowest); N/A means there is no rating for that company.
- D
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Brand reliability score
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Brand reliability scores are based on responses from more than 2700 coffee machine owners in 2019. We ask whether they have run into a problem with their appliance in the last 12 months. Scores are based on brand, not model. Not all brands have scores as we require a minimum of 50 responses per brand.
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Brand satisfaction score
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Brand satisfaction score is based on how satisfied 2724 surveyed members are with their coffee machines from a scale of excellent to terrible (survey conducted in 2019). Not all brands have scores as we require a minimum of 50 responses per brand.
- Warranty (years)
- 2
- Country of origin
- China
- Availability
- Tested model
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Price
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The manufacturer's recommended retail price. Prices are often flexible, so shop around both online and in bricks-and-mortar stores for options.
- $349
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Capsule type
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The recommended capsule (pod) type for each model. Nespresso (original) refers to the older-style capsules, while Nespresso Vertuo is the newer patented and barcoded system which comes in different sizes (these are incompatible with third-party capsules).
- Nespresso Original
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Type of heating system
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Thermoblock heats up only a very small quantity of water on demand as it flows through the system. Boilers heat a larger amount of water and keep it heated fairly consistently. A dual boiler includes two boilers; one for making coffee and one for steaming. Heat exchanger models use a single boiler but are designed to produce coffee and steam at the same time.
- Thermoblock
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Water reservoir capacity (L)
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How much water the tank can hold before it needs refilling.
- 1
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Stated pump pressure (bar)
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The pressure the pump exerts when pushing hot water through the ground beans; measurement given in 'bar'. Some trial and error with the pressure and grind is required. A high bar does not necessarily mean a superior machine. We optimise the machines before giving them a taste test to give them their best chance.
- 19
- Dimensions (cm, HxWxD)
- 28 x 22 x 37
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Weight (kg)
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How much the coffee machine weighs.
- 3.9
- Contents of packaging
- Espresso machine and literature.
- Website
- delonghi.com/en-au
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Jug for milk frothing
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Whether the machine comes with a milk jug for frothing or not.
- N/A
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Milk frothing
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Manual machines generally contain integrated milk frothers. Capsule machines often have a separate milk frother which you either need to buy separately, or as part of a bundle. Some capsule machines use milk-based capsules.
- Separate
- Standby mode
- No
- Automatic power turn-off
- Yes
- Removable water reservoir
- Yes
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Water tank empty reminder
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Whether there is an alert to tell you the water tank is low.
- No
- Hot water nozzle
- No
- Removable drip tray
- Yes
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Cup warming plate
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A place to warm your cup while preparing the brew, usually at the top of the machine. A warm cup maintains the coffee temperature for longer, preventing it from cooling too quickly.
- No
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Recycle scheme
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Some capsule manufacturers provide a recycling scheme.
- Cord storage
- No
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Programmable coffee quantity
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Whether you can adjust the amount of water that pours into the shot.
- Yes
- Digital display
- No
- Espresso pressure or milk temperature gauge
- No
- Adjustable water temperature for coffee making
- No
- Adjustable steam pump rate
- No