On this page:
- Who owns RACQ?
- Which types of insurance does RACQ offer?
- How satisfied are RACQ insurance customers?
- Does RACQ offer insurance discounts?
- Does RACQ let you claim online or in-app?
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The Royal Automobile Club of Queensland, RACQ, provides roadside assistance, motoring services, insurance, banking, travel and solar products. It has over 1.7 million members and was formed in 1905. In 2024, IAG acquired RACQ's general insurance business.
Phone: 131 905
Website: racq.com.au
Who owns RACQ?
RACQ is a mutual company and owned by its members. Originally founded to provide advocacy for Queensland's motorists, it started its insurance business in 1971. Since 2024, IAG has owned 90% of RACQ's general insurance business with an option to acquire the remaining 10% in 2026.
IAG is the largest general insurance company in Australia and New Zealand and also owns NRMA insurance. Next to RACQ and NRMA, IAG brands in Australia include:
- ROLLiN'
- CGU
- Coles Insurance
- Bupa General Insurance
- Swann Insurance
- WFI (Wesfarmers Federation Insurance).
Is IAG Australian-owned? Yes
Is IAG not-for-profit? No
Is IAG listed on the stock exchange (ASX)? Yes
Where does RACQ operate?
Queensland
Which types of insurance does RACQ offer?
- Car insurance
- Home and contents insurance
- Contents insurance for renters
- Travel insurance
- Pet insurance
How satisfied are RACQ insurance customers?
RACQ performance is rated excellent as the best insurer in home and contents and the third-best in car insurance compared with other insurers in our customer satisfaction survey.
Customer satisfaction with home insurance
Of the RACQ customers we surveyed, 83% rated their experience with home insurance as above average or excellent. Half of RACQ customers rated the insurer as excellent, a third above average, and the rest (17%) average – not one respondent rated RACQ as below average or poor.
Customer satisfaction with car insurance
Of the RACQ customers we surveyed, 80% rated their experience with car insurance as above average or excellent.
Does RACQ offer insurance discounts?
RACQ offers various discounts, including:
- $25 for the first year when taking out car, home or contents insurance online
- $50 for the first year when taking out combined home and contents insurance online
- $50 per pet for the first year if taking out pet insurance online
- up to 13% on combined home and contents insurance
- up to 5% (for each policy) if you have multiple policies with RACQ.
Does RACQ let you claim online or in-app?
You can start home, car and other RACQ insurance claims online. However, claim updates aren't available online.
RACQ has several apps, including Roadside Assistance, but it doesn't have one for insurance.
Stock images: Getty, unless otherwise stated.
