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When choosing an internet service provider (ISP) you want to make sure the company you go with can deliver on the speeds they promise and give you a connection you can rely on.
To determine the best, we reviewed the speed of connection in homes around Australia using real-world data and asked people to rate their satisfaction with their NBN provider.
Best NBN brand for 2024: Aussie Broadband
Aussie Broadband takes out this year's Best Brand NBN provider with a score of 91%, thanks to its near-perfect score for internet speed (97%) and a high overall customer satisfaction score of 84%.
This is the fourth year in a row that Aussie Broadband has placed first. It's also the fourth year we've had enough data to include this ISP in our Best Brand NBN scores, making it four for four.
iiNet is the second best NBN provider at 88%, then Dodo & iPrimus with 87%. Under the top three, the playing field levels out with Optus scoring 83% and TPG scoring 80%. Second last place was Telstra (79%), and Vodafone took out the wooden spoon with 74%.
Most
of the Best Brand NBN scores for 2024 are very similar to last year's scores, varying
by only 1–2%. Aussie Broadband's top score of 91% is a slight increase from 2022's 88%.
To find out which specific services we recommend, click on the 'Recommended' box in the filters section of our broadband internet provider reviews.
Fastest NBN provider: iiNet
iiNet was the fastest speed score in 2024.
iiNet was the fastest overall NBN provider, with a perfect score of 100%.
Next
were Dodo & iPrimus with 98%, Aussie Broadband (our NBN Best Brand winner) and Optus with 97%, Leaptel with 96% and Launtel with 92%.
In last place was MyRepublic with 81%.
Most satisfied NBN customers: Aussie Broadband
Aussie Broadband has the most satisfied customers according to our survey. Its NBN customer satisfaction score of 84% is significantly above the competition. This metric is what has helped it rise above the rest to take out the top spot four years in a row.
After Aussie Broadband, TPG, iiNet and Dodo & iPrimus are all tied at 76%.
NBN speed data vs perception
As with last year, there's a discrepancy between how satisfied customers are with their NBN speed and their ISP's NBN speed score as recorded by the ACCC.
| Brand | NBN speed score | NBN speed satisfaction |
| Optus | 97% | 69% |
| Telstra | 84% | 73% |
| Vodafone | 81% | 67% |
| TPG | 84% | 76% |
| Aussie Broadband | 97% | 84% |
| iiNet | 100% | 76% |
| Dodo & iPrimus | 98% | 76% |
We don't have data to explain this discrepancy between recorded speeds and customer satisfaction, but it's interesting to note nonetheless.
How we get our results
Our
Best Brand NBN scores are made up of two evenly weighted figures: an overall
speed score and an overall satisfaction score, both of which rely on
volunteers. If we don't have enough data for either score for a specific
provider, we can't give a Best Brand NBN score.
We do still include data for providers in instances where we only have one score – NBN speed or satisfaction. However, they can't be given a Best Brand ranking.
This year's examples include:
- Exetel – not enough NBN satisfaction data
- Launtel – not enough NBN satisfaction data
- Superloop – not enough NBN satisfaction data
- Leaptel – not enough NBN satisfaction data
The overall NBN speed score is obtained by averaging out the publicly available speed monitoring data provided by the Australian Competition and Consumer Commission (ACCC) every three months.
We take the raw data and apply a scoring methodology based on how close a product's upload and download speeds come to its NBN wholesale speed tier.
We define NBN products as plans whose speed tier, NBN connection technology, and brand are identical – e.g. a Home Fast (100/40) plan from Aussie Broadband running on a fibre to the node (FTTN) connection.
If any product doesn't have enough volunteers providing data to allow for a useful comparison, we don't include it.
The overall satisfaction score is taken from our biennial internet provider satisfaction survey, the most recent of which we conducted in 2023. If we don't receive enough responses for a provider, they're left out of this scoring for the sake of accuracy.
Why we've partnered with WhistleOut
We've partnered with search engine WhistleOut to help you find and buy the right plan for you. The 'Search Providers' button above will take you to their site. While we make money if you buy through WhistleOut, this doesn't influence our rankings. 100% of the money we make goes straight back into our nonprofit mission.
Stock images: Getty, unless otherwise stated.
