The Information Standard sets out disclosure requirements for electronic ticket resale services. Sites like Viagogo misrepresent what they are selling and hide the actual price of tickets using complex web design to get people to spend more. The Information Standard will make the market fairer and easier to navigate for consumers, and CHOICE would like to see it extend to advertising and promotion of ticket resale sites. The Standard could also be strengthened by introducing price caps on ticket resale.
Download submission (PDF)
Related content
- Google to Viagogo: Welcome back!
- Investigation: Ticket resale sites
- Ticket resale websites letting illegal scalpers operate with impunity
- From our CEO: The ticketing industry is one of the worst offenders for ripping off consumers
We care about accuracy. See something that's not quite right in this article? Let us know or read more about fact-checking at CHOICE.
Stock images: Getty, unless otherwise stated.