Where to start
Do you have a problem with a product or service? Our consumer rights and advice pages are the place to start.
- Find out about your rights to repair and replacement.
- Use our consumer complaints checklist as a guide to make sure your complaint gets heard.
- Check our advice for contacting the right regulator or ombudsman service.
How we can help
If you haven't found the answer in our articles or templates, CHOICE members can ask us for:
- guidance if you have a complaint about a consumer product or service
- information sources to empower you when dealing with retailers, manufacturers and service providers
- advice on the appropriate agency to lodge a complaint.
Get CHOICE Help by emailing our Customer Service Team at [email protected]
What we cannot provide
While we will do our best to support you and point you in the right direction, we cannot:
- guarantee an outcome
- give you legal advice
- give you general or personal financial advice
- provide financial counselling services
- represent you in a court or tribunal or other legal setting
- contact retailers, manufacturers and service providers on your behalf.
Who we can help
We can help you if you're an individual CHOICE member.
We can't help institutional members (schools, organisations or others with group memberships) through CHOICE Help.
We're on your side
In more than 60 years of making a difference for Australian consumers, we've never taken ads or sponsorship.
Instead we're funded by members who value expert reviews and independent product testing.
With no self-interest behind our advice, you don't just buy smarter, you get the answers that you need.
You know without hesitation what's safe for you and your family.
And you'll never be alone when something goes wrong or a business treats you unfairly.
Learn more about CHOICE membership today
Stock images: Getty, unless otherwise stated.
