cost of living
5 life admin tasks to tackle in the new year
Putting off these five boring (but important) things? We'll show you the easiest ways to get on top of them, and save some money in the process.
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Latest stories
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Got a dud product this festive season? Here are your rights
What can you do if your Christmas gift or Boxing Day sale bargain turns out to be a dud? -
Fridges to avoid buying
These not-so-hot fridges have chillingly low scores. -
A dark side of the electric vehicle boom
BYD, Tesla, Ford and Volkswagen all buy nickel from Indonesia, where environmental and human rights concerns are growing. -
Is it cheaper to repair or replace your fridge when it breaks down?
What you should do if your fridge is on the blink, and whether it makes sense to repair it. -
Should you buy a Ninja air fryer?
Ninja has become a household name, but are its air fryers worth buying?
Don't buy a dud in the sales.
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and know the products to avoid
Summer 2025
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Are Dyson fans and air purifiers worth it?
Our experts reveal how they really rate for cooling, air purifying and heating, with some tips if you're looking to buy. -
Best small portable air conditioners
You need a fast cooling fix, but you don't want a bulky, heavy unit? Here's what you need to know. -
Best mattresses for hot sleepers
These mattresses will help you keep your cool at night. -
Reverse-cycle air conditioners to avoid
The small-size models that rate lowest for cooling and heating efficiency in our air con review. -
How to sleep better this summer
With warmer-than-average nights predicted this summer, we look at how you can sleep comfortably when it's hot outside.
Take action
Which consumer issues matter to you?
We're setting our consumer rights resolutions for the new year, and we want to hear from you – because together, we’re at our most powerful when people share their experiences and get involved. If you have a consumer issue you care about, a tip-off you think we should investigate or feedback to make our campaigns stronger, share your thoughts now.
Life admin
Handy tools and comparison services from CHOICE
Shop smart
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The vacuums to avoid buying
Don't be a sucker – steer clear of these poor-performing bagged and bagless vacuums. -
What are the best French-door fridges?
We look at the pros and cons of this type of fridge, and which models CHOICE experts recommend. -
Robot vacuum cleaners to avoid buying
Need some help around the house? Don't count on these poorly performing robot vacs, and check our reviews before you buy. -
Splurge vs save: The cheaper air fryers that rival expensive ones
Our tests show some budget buys can outperform models more than twice their price. -
The best air purifiers for dust and pollen allergies
These pollen- and dust-busting machines are not to be sneezed at. And some even cost less than $600.
Making change together
How you've helped us make things fairer for Australians
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FEB 2024
Support for Youpla/ACBF victims
The Government announces $97 million to the Youpla Support Program to assist some victims. Thanks to ongoing advocacy by First Nations advocates, policyholders, and community organisations.
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DEC 2023
Win for fairness in financial advice
The Government announces that the best interests duty for financial advisers will stay in place, following advocacy to keep it by CHOICE and other groups. The rule ensures customers get helpful advice of a high standard.
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DEC 2023
Coles refunds thousands of customers
Following our complaint to the ACCC about Coles' false 'locked' price claims, the supermarket apologises for raising prices of 20 products before the end of promotional periods and refunds thousands of customers.
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SEPT 2023
Stronger renters’ rights in Vic
After a CHOICE report exposing invasive rent-tech, the Victorian Government commits to strengthening renters' rights, including restrictions on personal information collection and retention.
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SEPT 2023
Bank execs on notice as new rules pass
New legislation, the Financial Accountability Regime (FAR), passes. Once in force, the rules will hold top executives accountable for misconduct by banks, super funds or insurers. They are backed up by strong penalties.
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AUG 2023
Qantas backs down on COVID credits
Qantas removes the expiry date on credits for customers who had flights cancelled due to COVID, and allows them to ask for a refund. This follows our campaigns on travel rights, including awarding Qantas a Shonky for its behaviour in 2022.
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JUNE 2023
Win for victims of financial misconduct
A banking royal commission reform passes after decades of pressure from consumer groups. The compensation scheme of last resort will provide compensation for many victims.
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MAY 2023
Super advocate receives further funding
The Government commits an additional five years of funding to continue consumer advocacy in the superannuation sector.
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MAY 2023
Consumer protections from scams
The Government commits $86.5 million in funding to combat scams, including the establishment of the National Anti-Scams Centre.
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DEC 2022
ACCC takes action on shonky Bloomex
Following its 2022 Shonky Award, Bloomex is taken to court for publishing misleading online star ratings and price representations.
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NOV 2022
Grieving WA consumers now protected
Funeral operators must now display prices publicly and provide key information without requiring people to meet with a sales representative.
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OCT 2022
New fines for breaching consumer rights
Companies who harm, mislead or deceive consumers will face up to 5x greater penalties. For the first time ever, companies who rely on unfair contract terms will also face penalties.
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OCT 2022
Timeshare taken to task
Ultiqa will pay a $900,000 penalty for breaching financial advice protections for consumers thanks to action from ASIC. We raised the alarm in our super complaint in May 2021.
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SEPT 2022
A ban on binary options
These dodgy financial products share many characteristics with high risk gambling. CHOICE supported a ban to prevent consumer harm, and ASIC has extended that ban until 1 October 2031.
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AUG 2022
South Australia joins school banking ban
Private banks are banned from school banking programs in South Australia, joining Victoria, NSW, Queensland and ACT state governments. We awarded Dollarmites a Shonky in 2018.
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